Privacy Policy — emergize

Who we are

Bridge is a digital companion that helps employees in demanding work environments take short mental recovery breaks and build healthier everyday habits. Access to Bridge is usually provided by your employer as part of a wellbeing program.

In this policy, "we", "us" and "our" refer to the operator of the Bridge app and website — Emergize AG.

What Bridge does (and does not do)

Bridge offers short audio and micro-interventions ("Moments") that support focus, recovery and resilience in everyday work.

Bridge is not a medical product, crisis line or psychotherapy service and does not provide diagnosis or treatment for mental disorders. If you are in acute distress or crisis, please contact local emergency services or a qualified medical professional.

What data we collect

We collect and process only the data that is necessary to operate Bridge and improve the experience for you and your organisation.

3.1 Account and access data

Name or alias (mostly provided by your employer)
Work email address for login and one-time passwords (OTP)
Information about your employer or client organisation (e.g. company name, group assignment)

3.2 Usage and activity data

Which moments and sessions you start, complete or mark as favourite
Rituals you create (e.g. time, frequency, reminder settings)
Simple progress metrics (e.g. number of sessions per week, total listening time)
Technical events (e.g. app version, language, approximate timestamps, error logs)

We do not record the content of your private thoughts, journal entries or free-text reflections in a way that your employer can see at an individual level.

3.3 Device and technical data

Device type and operating system (e.g. iOS/Android version)
Approximate region or language settings (no fine-grained GPS tracking)
Technical identifiers required for secure login and analytics (e.g. anonymised IDs, crash logs)

We do not collect motion, health or wearable data unless this is clearly explained to you and you explicitly agree to it in the future.

How we use your data

We use your data for the following purposes:

To provide core app functionality (login, sessions, rituals, favourites, reminders)
To ensure technical stability and security (bug-fixing, abuse prevention)
To improve content and user experience (e.g. understanding which moments are used and when)
To provide your employer with aggregated, anonymised reports about usage and trends (e.g. "percentage of active users per month", "most used moments") — never individual session histories or personal profiles

We do not use your data to make automated decisions with legal or similar significant effects on you.

Legal basis

Where applicable law requires a legal basis (e.g. GDPR in the EU/EEA), we process your data based on:

Performance of a contract — providing the app to you as an employee
Our legitimate interests — running a secure, reliable platform and improving the service, balanced against your rights and expectations
Your consent — where explicitly requested (e.g. for optional notifications or future experimental features)

How we share data

We only share data with the following categories of recipients:

Your employer (or client organisation)

Only in aggregated and anonymised form (e.g. dashboards, trend reports). Employers cannot see which individual sessions you listened to or what you did inside a session.

Service providers / processors

Carefully selected third-party vendors who provide hosting, infrastructure, analytics, or email/OTP delivery. They process data only on our instructions and under data-processing agreements.

We do not sell your personal data to third parties.

If required by law, we may disclose data to public authorities, but only to the extent legally necessary and after review.

Data retention

We retain:

Account and basic usage data for as long as your organisation's contract with us is active, and for a limited period afterwards where required by law or legitimate interest (e.g. to assert or defend legal claims)
Technical logs and analytics in aggregated or anonymised form for a longer period, where no longer linked to your identity

If your employer's contract ends or your access is revoked, we will deactivate your account and either delete or anonymise personal data within a reasonable timeframe, unless legal obligations require longer storage.

Your rights

Depending on the laws that apply in your country (e.g. GDPR, Swiss data-protection law), you may have the right to:

Access your personal data
Correct inaccurate data
Request deletion ("right to be forgotten")
Restrict or object to certain processing activities
Receive your data in a portable format (where technically feasible)
Withdraw consent, where processing is based on consent

To exercise your rights, please contact us using the details below. We may need to verify your identity before responding.

Data security

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse. This includes:

Encrypted connections (HTTPS/TLS)
Access controls and role-based permissions on our platform
Regular security updates and monitoring

No system is perfectly secure, but we continually work to improve our security posture.

Contact and complaints

If you have questions about this policy or how we handle your data, please contact:

emergize AG Seestrasse 3, CH-9423 Altenrhein / Switzerland
Email: privacy@emergize.ch

If you believe that we are not handling your personal data in accordance with applicable law, you also have the right to lodge a complaint with your local data-protection authority.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our service or legal requirements. If we make material changes, we will notify you in the app or by email, where appropriate.